You can think of the Lazada Wallet as an online prepaid account in which you can top up via credit card, online banking (Maybank, CIMB, Public Bank, RHB, Hong Leong, Ambank, Bank Islam) or top up at your nearest 7 Eleven outlet (with MOLPay Cash).
What is Lazada Wallet?
Lazada launch its e-wallet (Lazada Wallet) back in early April 2018, one of the new features released before its 6th Birthday Campaign.
There are currently around 2,225 7-Eleven stores in Malaysia.
To activate your Lazada Wallet, you will need to verify both your email and mobile numbers. These two details combined, must be unique to only one Lazada account. For multiple wallet accounts, you will need to create with other email and mobile phone number.
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| Verify your email, followed by the mobile number |
Is Lazada Wallet licensed by Bank Negara Malaysia?
Lazada Wallet can only be used for purchases in Lazada website, so it is a closed loop system. This means you can only use with the merchant that issues you the e-money, a similar example is your Starbucks Card, which you can only use for purchases in Starbucks outlets.
Thus it does not require an e-money license from BNM.
What can I do with Lazada e-wallet?
Pay for your online shopping with Lazada (website or app). You might get a special rebate with this payment method whenever there is a special campaign running.
How do I top-up Lazada e-wallet?
There are three ways available, you can top up via Credit or Debit Cards, Online Banking or using cash at your nearest 7-eleven (via MOLPay Cash).
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| Your home screen for Lazada Wallet - RM0 balance now |
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| You can top-up via Credit or Debit Card |
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| You can top-up via Maybank, CIMB, PBB, RHB, HLB, Ambank or Bank Islam |
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| No card or online banking? No problem, you can top-up via cash |
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| Select top-up via 7-11, complete the steps, go to the nearest 7-11 outlet within 48 hours and you are done! |
Is there a maximum amount I can store in Lazada e-wallet?
Currently, it is up to RM2,999 at the time of review.
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| The maximum amount you can top-up is RM2,999 |
How can I withdraw money from Lazada e-wallet?
You can't withdraw the amount you top up. However, you are allowed to withdraw any balance in a refund.
Where can I use Lazada e-wallet?
You can currently use the e-wallet at Lazada website or Lazada mobile app for now.
Is there an e-wallet app to download?
No, you will be able to locate the e-wallet menu in your Lazada app account.
Are there any special benefits offered by Lazada Wallet?
As mentioned earlier, you get to enjoy rebate when you pay with e-wallet whenever there are special campaigns being offered by Lazada.
Other notable benefits like a quicker refund and fast checkout.
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| Lazada Wallet will appear as the first payment option |
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| Speedy checkout with Lazada Wallet |
How do I contact Lazada Wallet customer service?
You can contact them via live chat on Lazada website or call +603-86011888 during:
- Mon - Fri: 08.00 am to 09.00 pm
- Weekends and Public Holidays: 9.00am - 6.00pm
As for Shopee, they already have Shopee Wallet which is empowered by their own e-wallet platform branded as AirPay. As of now, it is only used for sales proceeds (for sellers) or refund (for buyers).
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